Cancellation and Refund Policy

CANCELLATION AND REFUND POLICY

Registration Fees

Cancellation of a registration must be advised via email to the Congress Office. Verbal changes or cancellation cannot be accepted.

The following refunds will apply from the date of receipt of notification:

On or before Monday 19 November 2018: 100% refund less an administration fee of $110 including GST
On or before Wednesday 19 December 2018: 75% refund less an administration fee of $110 including GST
On or before Friday 18 January 2019: 50% refund less an administration fee of $110 including GST
After Friday 18 January 2019: No refund available

The refund will be returned via the same payment method as the original receipt of funds.

No refund will be made after Friday 18 January 2019, however, an alternative delegate name may be provided in writing and the booking and funds will be allocated accordingly.

Please note no refund or discount will be made if an inclusive function or event within the registration fee is not taken up or is subsequently cancelled.

Optional functions or events may be cancelled before or on Friday 18 January 2019 and will be refunded in full via the same payment method as the original receipt of funds. From Friday 18 January 2019, no refunds will be made however an alternative delegate name may be provided via email and the booking and funds will be allocated accordingly.

Where there are extenuating circumstances a refund outside of these terms may be considered by and at the discretion of the Organising Committee.

Accommodation

Hotels impose strict cancellation policies and may charge 100% cancellation fee within 30 days.  For accommodation cancellation policies, please refer to the individual hotel policies noted on the Congress website.  Any amendments to original hotel bookings must be forwarded via email to the Congress Office. Verbal changes or cancellations cannot be accepted nor will the hotels accept any changes direct.

Insurance

Delegates are strongly advised to secure appropriate travel and health insurance. Delegate registration fees do not provide any such insurance coverage. The Organising Committee and the Congress Office accept no responsibility for any loss in this regard.

Tax

All Congress registration fees and social function tickets are quoted in Australian Dollars and are inclusive of 10% GST.

Disclaimer

Please note during the WCAP 2019 Congress, your image or voice may be recorded via video, photograph or by any other means (“recorded”) by an officer or official of the WCAP 2019 Congress, and may be distributed or published at the discretion of the WCAP 2019 Congress Organising Committee. If you do not wish to be recorded, you are required to advise via email the Congress Office.

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